Frequently Asked Questions

This Agreement was last modified on 13/03/2020

Do you have a physical store?

We are a licensed store from the Ministry of commerce & Industry based in Qatar. We are Located in  Umm Salal Muhammad.

When will I receive an order confirmation email after placing the order?

When you purchase any product from our store, You will receive confirmation of the purchase customer immediately in your e-mail, via WhatsApp, or by contacting one of our employees to confirm your purchase.

How do I track my order?

This is done through the account created in our store and through your e-mail. Click the Track Your Order From Top Bar.

What shipping carriers do you use?

Our delivery company belongs to our store.

What is estimated time of delivery for the products?

The estimated time to receive the order if the purchase is confirmed is from 24 hours to 48 hours maximum.

Can I request for a copy of the order invoice to my email ID?

You have all options in this regard. You can receive your bill through your email or when receiving the order.

What are the shipping and customs charges?

There is no fee because we are a local store within the State of Qatar.

Do you have cash on delivery/Bank transfer payment options?

You can pay Cash On Delivery Method for Payment Or pay online directly through Website with your Visa/Master card.

Are the product's Original?

Yes, all our products are original according to the type of manufacture, and do not forget that we are a licensed store from the Ministry of commerce & Industry in Qatar.

What if I received the defective/damaged/wrong product and would like to return it?

This does not usually happen because we guarantee all our products are subject to the laws of trade in the State of Qatar.

I can cancel my order?

Yes, you can cancel your order.

When can I contact customer care and how?

We are available seven days a week, and you can contact us by calling the phone number, via WhatsApp, or by email.